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GENERAL INFO

Can I add onto my order?

Yes! Please let us know as soon as possible. You can message us on Instagram (@kim_catdoo) or email us with your order number and the items you would like to add. If they're still in stock, we will add it for you, and you'll receive an invoice to your email.

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Can I change my order after it's been placed?

Yes, you can make changes to your order within 24 hours of placing it. Please contact us as soon as possible with your order number and the changes you'd like to make.

 

 What payment methods do you accept?

We accept various payment methods, including credit/debit cards (VISA, MasterCard) Stripe, Wise, and online bank transfers for local orders.

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Tracking your order

Once your order order is shipped, you will receive a confirmation email with a tracking number.

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SHIPPING INFO

  • All orders are processed within 2-5 days business days. Custom or commissioned orders may require additional time, which will be communicated to you at the time of purchase.

  • We offer shipping within Malaysia and to various international destinations. If  your location is not listed during checkout, please contact us for more information.

Shipping Options

Domestic Shipping

  • West Malaysia: starts at RM8

  • East Malaysia: starts at RM15
    *Do take note that shipping options and fee may differ based on postcode and the price may vary depending on weight. 

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International Shipping

  • Shipping costs vary by destination and are calculated at checkout.

  • For international orders, please be aware that your package may be subject to custom fees, import taxes, or other charges. These fees are not included in the purchase price and shipping cost and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

  • We do not ship to UK due to VAT reasons.

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